FAQ
All prices in Canadian dollars.
Can you send me a catalogue and price list?
We do not send out catalogues and price lists to consumers. If you are a retailer, you may complete the information request form and/or email us at info@swissmar.com
What is your return policy?
You have 30 days after you receive the order to make a return, you are responsible for any return shipping costs and must have the return authorized prior to shipping. Product must be new condition, unused in packaging. Email us at shop@swissmar.com for return authorization.
Holiday Return Policy
Items purchased at Swissmarshop.ca between November 15, 2024 and December 25, 2024, may be returned through January 8, 2025, or 30 days after purchase, whichever is later. To make a return you are responsible for any return shipping costs and must have return authorized prior to shipping. Product must be in new, unused condition, in its’ original packaging. E-mail shop@swissmar.ca for return authorization.
All purchases made after December 25, 2024 are subject to the Standard Return Policy.
How much is shipping?
$9.99 flat rate shipping on orders up to $99.99 (with exception of Northwest Territories, Nunavut, and Yukon which have flat rates of $29.99).
Free shipping on all orders over $100.
How long before my order will ship?
Due to order volumes we anticipate orders will ship within 2-5 business days. Once your order ships you will receive an automated email with tracking information.
I did not receive an order confirmation?
Sometimes the Order Confirmation e-mail will end up in the JUNK/SPAM folder. Please check there before contacting us at shop@swissmar.com to resend.